This FAQ will tackle your biggest questions around our re-opening, the changes to the business during the lockdown and going forward, with respect to the limitations during the staged government plan. Didn’t have your question answered? Call us on 83391455, or email us at firstname.lastname@example.org!
We will continue to explore ways to develop, improve and enhance the services we are offering. These processes may be subject to change dependent upon SA Government restrictions, and a reminder that we value your feedback and your suggestions. Be patient with us as we refine our ‘how’ in the coming weeks.
Q: My membership was suspended when the lockdown started. Will it resume automatically on June 9th or will I need to contact the gym?
A: We will be unsuspending memberships during the week of Tuesday 9 June, in line with your previous payment schedule. We understand that some of our members will want to wait until stage 3 for further decreases to restrictions, or are being mindful of high risk family members.
If you would like to leave your membership on suspension, we request that you fill out the form, making your dates clear. https://www.fitnesslife.com.au/opt_out_june2020.html
Please contact us at email@example.com if you would like to discuss other options.
Q: Will I need to bring my own mat?
A: Yes, all members will need to supply their own mat or towel to use on the floor, as well as continue to follow our towel policy on equipment by using a clean towel between yourself and the equipment. Fitness Life Studios will not be supplying mats in order to meet government requirements.
Q: I can’t find my favourite piece of equipment. What’s happened to it?
A: In the process of navigating social distancing requirements, as well as the change to group training now running at Aldgate, we had to make some changes to the equipment available. This change allows us to cater to a broader set of usage, and creates more flexibility with the space we’re working in. We’re all qualified trainers and are ready to help you find alternatives so that you can continue to enjoy your fitness routine in the club 😊
24/7 Access Members
Q: I used to be able to come to the gym whenever I liked, how will the restrictions/business changes influence this?
A: During stage 2, you will need to book into gym access time slots using our app, Fitness Life Studios, or via the Mindbody website (we can help with this!). This has been implemented in order for us to comply with the strict SA Government guidelines to 24/7 clubs with 20 person limits at one time. During this time, you will only be able to use the facility when you have booked in (for contact tracing and Government compliance purposes). We’ll update this procedure as the restrictions are eased further. Over the coming days we will supply you with a link to easily book into your desired training times and classes. We do not envision the 20 person limit greatly affecting your usual training times due to the volume of our membership base and the history of numbers in our club.
Group Training Members
Q: Where will group training be conducted?
A: Group training has moved! We are now running all aspects of Fitness Life Studios from the Aldgate studio, so you’ll have the full gym at your disposal during group training sessions! You can continue to book into classes as normal using the app and/or website. During the early phase of the Stage 2 easing we are limited to 10 people per class so we will be modifying our timetable to maximise class availability. The gym will be exclusively available for groups only during these times to meet the guidelines but also maximise the session structures.
Q: How do I book in?
A: Using the Fitness Life Studios app, Mind Body App, or our website, the booking system is available for you to map out your week ahead. We ask that you book for the sessions you plan to attend, not reserving spots in anticipation. As sessions are capped at 10 people, we need to be considerate of others and if you are unable to attend a session, you cancel the session with as much notice as possible.
Q: How will the classes be run at Aldgate?
A: On the time table, the sessions are 30 min classes. However, we need you to arrive 10-15 minutes prior to the session for warm up. This is an essential part of your experience at the gym and will be a requirement for the session. A cool down will also be offered at the conclusion of the session. The gym host will take you through the warm up if you are late, but you may miss a portion of the session.
Q: What is team training and how does it run?
A: Team training is a new service designed around the concept of a monthly updated program for members to follow along with. Attend supervised team training sessions with a coach, meet other members on the program, and enjoy a fresh program to work on each month. Book into team training sessions just like you would for group training. The good news is that all members that have been on suspension during the lockdown can gain free access to this new program for one month from June 9th to help us test it!
Q: I have leftover online classes/personal training which I paid upfront for. What happens to these services after June 9th?
A: As Fitness Life will continue to offer online services after the lockdown, your online services can continue to be used in this way. If you’d like to convert them to physical services within the club, please get in touch with us via phone or email 😊
Q: How will the online services be run after June 9th?
A: We intend to continue running some of the online classes after reopening. Keep an eye on the timetable for more information! Online personal training will continue to be available on request, based on trainer availability. We’ll also be reviewing our private Facebook group, Fitness Life at Home, to explore how this might fit into the new service structure.
Strength for life
Q: What changes do I need to be aware of regarding Strength for Life?
A: To maximise the capacity and affordability for our absolutely beautiful strength for life attendees, we are doing our best to modify the session plans to accomodate everyone. These changes will be highlighted on the timetable made available later this week. There will be a change to the days and times but we are getting excited about how we can enhance your experience in this space. We are also working on giving you all more flexibility to attend the club outside of the session times. Vashti will be able to talk you through it more this Friday during the online class and we will provide you with more information as soon as we can.
Personal training sessions
Q: How will the changes affect when I can make bookings for one on one sessions?
A: One on one personal training will need to be booked outside of group training time slots in order for us to meet government requirements. We’ll make an initial timetable available so that all our members can map out their training week and make bookings. Your coach will work with you to schedule suitable time slots each week.
The Fitness Life App
Q: I’ve never downloaded an app in my life! How can I get tech support so I can make bookings and attend the gym?
A: Talk to us on 83391455, or email firstname.lastname@example.org. Ben is on standby for tech support :)
Q: Will Fitness Life Studios continue to offer creche services? What will this look like?
A: YES! Initially, we aim to offer a similar level of creche support as at the GT Room, but based on demand we may also be able to offer an expanded creche service going forward, covering PT, Team Training and certain Open Gym time slots. We are still busily building out the studio to accomodate this service so stand by for more information on how this will work within the SA Government COVID-19 guidelines.
Looking forward to seeing you next week!
Rowan & The FLS Team